Microsoft Customer Relationship Management (CRM) shorten sales cycles and improve customer loyalty by automating day-to-day tasks for sales, customer service, field service, call center, and marketing professionals with Microsoft Business Solutions - Customer Relationship Management web-enabled modules.
Built from the ground up using Microsoft .NET-connected technologies, Microsoft CRM is easy to deploy, integrate, and customize. Develop profitable customer relationships through lead management, incident management, a searchable knowledge database, and reporting tools with Microsoft Business Solutions CRM modules.
Increase sales success
Shorten the sales cycle and improve close rates with leads and opportunity management, automated sales processes, quote creation, and order management.
Deliver efficient, consistent customer service
a shared knowledge base and automated routing and queuing make it easy to serve customers efficiently.
Make informed, agile decisions
Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems, and opportunities.
Work from Outlook or the Web
Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a Web browser.
Share information
Tightly integrated Sales and Customer Service functionality makes it easy to view, update, and share information across teams and departments.
Use easily
Designed for ease of use, Microsoft CRM ensures that sales teams get started fast.
Customize and scale easily
Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems.